faq




		Frequently Asked Questions Do you offer gift certificates? Do I need to pay tax? How long will it take for my order to arrive? Are your products tested on animals? I received a gift certificate but want to use it for a different service than it's made out for. Is shopping on your site safe ? Do you offer gift certificates? Yes we do offer gift certificates and they are available by clicking on the link above or by phone order. Currently, gift certificates are not redeemable online (without prior approval), but we hope to offer this service to our customers in the near future. Back to Top Do I need to pay sales tax ? If you live in New York State, you do need to pay 8.625% sales tax. If you live anywhere else in the states we do not collect sales tax. Back to Top How long will it take for my order to arrive ? The answer varies dependant upon where it is being shipped to and delivery options chosen. Products are shipped after order is processed, usually within 24 hours. Please note that products are not shipped on weekends or holidays. For further information you may visit our customer service page. Back to Top Are your products tested on animals? Our products are not tested on animals. Daphne tests and uses each product herself until it is just right. Back to Top I received a gift certificate but want to use it for a different service than it's made out for. No problem, we are very flexible. You can use the full amount equal to your listed treatment toward all other services or products. Please note that cash cannot be given in exchange or in difference in price. Back to Top Is shopping on your site safe ? Daphnestudio.com is a secure shopping site. We take advantage of the latest SSL encryption technology to ensure secure transactions and transmissions of information. Paypal is an industry standard for secure transaction over the web. Back to Top If you have a question, please send us an email. Revised: June 02, 2002 .